Terms of Service

Acceptance of These Terms

These Terms of Service ("Terms") govern your use of the booking website operated by Digital Touch ("we," "us," or "our") and the services you book through it. By booking an appointment or using our website, you agree to these Terms.

Appointments and Bookings

When you book an appointment with Digital Touch, you agree to provide accurate contact information and to show up for your scheduled time. We will do our best to accommodate your requested service, staff member, and time, but availability is not guaranteed until confirmed.

Cancellations, No-Shows, and Late Arrivals

• Please give us at least 24 hours' notice if you need to cancel or reschedule an appointment. You can do this from the link in your confirmation email or by contacting us.
• Some services take a deposit when you book. If you cancel at least 24 hours before your appointment, that deposit is refunded to the card you paid with. If you cancel later than that, or do not show up, the deposit is kept.
• Rescheduling moves your deposit to the new time. If you reschedule less than 24 hours before your original appointment, the deposit stays with the booking but is no longer refundable if you later cancel.
• If we cancel your appointment, any deposit you paid is refunded.
• Appointments that do not take a deposit carry no cancellation or no-show charge.
• Please arrive a few minutes before your appointment. If you arrive late, we may need to shorten or reschedule your service so other clients are not delayed.

Payments

• Payment is due in full when services are rendered, unless a deposit or prepayment is required at the time of booking.
• Payments are processed securely through Stripe. Applicable taxes and any gratuity you choose to add are included in your total.
• Prices for services may change over time; the price shown at the time you book or pay is the price that applies.

Refunds

If you are unhappy with a service, please let us know promptly so we can make it right. Refunds and adjustments for completed services are handled at our discretion. Deposits follow the 24 hours rule above: refunded automatically for timely cancellations and for appointments we cancel, kept for late cancellations and no-shows. Refunds are returned to the original payment method and usually appear within 5 to 10 business days.

Text Messaging and Communications

When you provide your mobile number and opt in while booking, Digital Touch sends you service-related text messages such as appointment confirmations, reminders, reschedule notices, and payment receipts.

• Consent is not a condition of purchase. You choose whether to receive texts when you book.
• Message frequency varies based on your appointments and account activity.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP to any message to unsubscribe. After you unsubscribe we stop sending texts to that number, typically within 24 hours.
• Reply HELP for help, or contact us using the details at the bottom of this page.

We do not share your mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes. Phone numbers and messaging-consent data are used only to deliver the messages described above, including sharing with our messaging provider (Twilio) strictly to carry out that delivery.

Your Responsibilities

• Provide accurate and current contact information.
• Tell us in advance about any allergies, sensitivities, or health conditions relevant to the service you are booking.
• Treat our staff and other clients with respect.

Intellectual Property

The content on this website — including the Digital Touch name, logo, images, and text — is owned by Digital Touch or its licensors and may not be copied or reused without permission.

Disclaimers and Limitation of Liability

We provide our services with reasonable skill and care, but individual results may vary. To the fullest extent permitted by law, our liability for any claim relating to a service is limited to the amount you paid for that service.

Governing Law

These Terms are governed by the laws of the state in which Digital Touch operates, without regard to its conflict-of-laws rules.

Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page.

Contact Us

If you have questions about these Terms, please contact us. You can reach Digital Touch through the contact page at dajiadigitaltouch.com.